Shipping & Deliveries
If you have any concerns about the progress of your order,
email info@knit.net.au & we will be in touch with you
as soon as possible :)
Shipping Rates - International
USA & Canadian customers use USA website www.josharp.com
Please choose $55.95 (Airmail 7 - 10 days).
Deliveries leave our warehouse on Mon & Fri only.
Small orders of a few balls of yarn or single books will incur the same cost for shipping as larger orders. Therefore, we recommend placing a substantial order to take advantage of the flat shipping rate.
We ship successfully to worldwide destinations weekly, so please feel confident ordering with this service.
International Currency Exchange
When you purchase on our website with your currency, the conversion to AUD will show on your bank statement.
Shipping Rates - Australia
Within Australia, orders are sent via Australia post parcel service $11.50 (7-10 days) from date of shipping. Deliveries leave our warehouse most week days.
Small orders of a few balls of yarn or single books will incur the same cost for shipping as larger orders. Therefore, we recommend placing a substantial order to take advantage of the flat shipping rate.
Sorry, our payment gateway does not allow for PO Box addresses, so please provide your full street address. If you particularly need goods to be delivered to a PO Box, please email info@knit.net.au to arrange this before placing your order.
Australian GST
Prices shown on the website include 10% GST when shipped within Australia. Otherwise prices are as shown.
Shipping Rates - Australia - Express Post Option
Express Post option
pay an additional $3.00
in addition to normal $11.50 postage
(1 - 3 days, capital cities)
We recommend using this service if you live in a capital city.
This service can arrive within 1 - 3 days of shipping from our WA warehouse, however
Australia Post do not make any guarantees. Please note: Deliveries leave our warehouse most week days. Capital Cities are more likely to receive this service speedily. Distant destinations may take up to 10 days.
Returns
We will gladly refund or exchange any returns received within 30 days of order placement, provided that the goods are returned in good condition. There will be an additional postage charge for goods sent to you in exchange. Please notify us online at info@knit.net.au before you make a return so that we know to expect your parcel. We will keep in touch and advise when it arrives, we will also advise when a refund is processed or when replacement goods are shipped.
Digital Download Books are freight free!
In cases where only one or two books are being ordered it may be more economical to order Digital Download books.